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Botanicaly

Delete your account or data

Botanicaly · developed by Ludvig Nyström

Delete your data without deleting your account

If you want a fresh start but want to keep your account: open Botanicaly → Settings → Reset Data This permanently removes every plant, watering history entry, journal photo, and AI scan, but keeps your profile, language, and Pro subscription intact.

You can also delete a single plant from its detail page (Archive → permanent delete).

Delete the whole account — Option 1 (in the app, instant)

  1. Open Botanicaly on your device.
  2. Sign in to the account you want to delete.
  3. Go to Settings (the bottom-right tab).
  4. Scroll to Account and tap Delete account ("Radera konto" in Swedish).
  5. Confirm. Your data is removed immediately.

Option 2 — Request deletion by email

If you no longer have access to the app or your sign-in method, send an email from the address registered on your Botanicaly account to:

hello@botanicaly.com

Use the subject "Botanicaly account deletion request". We will verify ownership and complete the deletion within 30 days.

What is deleted immediately

  • Your Firebase Authentication user (email, sign-in identity)
  • Your profile (display name, language, location preferences, onboarding answers)
  • Your plant collection (nicknames, room labels, watering history, AI scan history)
  • All plant photos you uploaded (Firebase Storage)
  • Your Botanicaly Pro access in the app (store and RevenueCat billing records are retained as described below)

What may be retained, and for how long

  • Anonymous analytics events (e.g. plant_added, pro_modal_shown): retained up to 14 months in aggregate form, with no link to your account.
  • Crash logs sent via Firebase Crashlytics: retained up to 90 days, anonymized after deletion.
  • Backups of Firestore: nightly system backups are retained 7 days; your data is purged from these on the normal rotation.
  • Billing records required by tax law: retained as long as legally required (typically 7 years in the EU). These contain transaction metadata only — no personal content.

Cancel a subscription

Deleting your account does not automatically cancel a billed subscription. Cancel before deleting, via Google Play subscriptions or Apple subscriptions.

Last updated: April 28, 2026